Partner Programme Delivery Lead

MonzoFinancial services

UK Remote; Distributed working within the UKFull-TimeLead

Salary£41,300 - £52,250 + Incentive awards + Benefits

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Job Details

Have experience independently delivering defined projects or substantial workstreams from initial planning through implementation and handover.
Have a clear history of working directly with external partners.
Have experience preparing delivery plans, analysis, updates, recommendations or business case content for stakeholder review.
Demonstrate strong planning and organisation, including coordinating actions, owners and dependencies.
Be able to travel within the UK and internationally when required.
Have strong analytical skills and the ability to combine data from different sources to answer business questions.
Be confident using spreadsheets, reporting tools and operational data to identify patterns, test assumptions and measure outcomes.
Be able to conduct customer interaction shadowing, case reviews, process observation and structured conversations with frontline teams.
Be able to perform structured root cause analysis and distinguish isolated examples from wider themes.
Be able to work independently with limited oversight and escalate risks, decisions or dependencies when needed.
Have strong stakeholder management skills and confidence coordinating activity across teams.
Communicate complex information clearly in writing and verbally.
Have experience in an operational, regulated or customer-sensitive environment.

Investigate systemic partner issues and distinguish root causes from symptoms.
Analyse operational datasets, including customer outcomes, complaints, quality scores and workflow metrics.
Conduct on-site process shadowing, customer journey reviews and interviews with frontline teams.
Synthesize quantitative and qualitative evidence to document root causes, customer impacts and next steps.
Plan and execute assigned projects and workstreams, including milestones, owners and dependencies.
Coordinate Global Ops, GCOO and partner teams, lead working sessions and address missed commitments.
Identify and manage risks, issues and dependencies while maintaining delivery records and progress tracking.
Prepare implementation, monitor post-launch outcomes and support transition to business-as-usual.
Develop root-cause insights, business cases, operational analysis and leadership updates.
Travel within the UK and internationally for investigations, partner discovery, mobilisation, transitions and stabilisation.

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