Partner Estate & Relationship Manager

New

MonzoFinancial services

UK Remote; Distributed working within the UKFull-TimeManager

Salary£51,200 - £64,700 + Incentive awards + Benefits

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Job Details

Have experience managing operational partner, outsourcing, or supplier relationships, ideally in financial services or another regulated environment.
Build credible and appropriately challenging relationships with partner client management teams, operational leaders, and internal stakeholders.
Have experience managing contracts, charging models, renewals, amendments, performance measures, and commercial commitments.
Understand invoice reconciliation, budgeting, and forecasting, and use operational, workforce, and financial data to identify and explain differences.
Lead effective monthly partner governance and turn detailed information into a clear view of relationship health.
Prepare accurate, evidence-based information and recommendations for business governance.
Maintain accurate records of contracts, decisions, actions, commitments, ratings, and key dates.
Work independently, take ownership of complex problems, and drive them through to resolution.
Use data and evidence to explain issues, identify opportunities, and influence stakeholders across Operations, Procurement, Finance, Legal, and Risk.
Have experience leading projects or improvements and managing actions, dependencies, and stakeholders through to delivery.
Understand third-party operational risk, resilience, and control considerations, and know when to involve specialist teams.
Communicate clearly in writing and verbally, including during difficult conversations or when challenging missed commitments.

Own ongoing relationships with assigned operational and technical partners and maintain a risk-proportionate view of partner health, contract performance, commercial value, and risk.
Identify risks, capability gaps, and opportunities early, and drive resolution or escalate material concerns with evidence-based recommendations.
Plan and lead monthly partner reviews, track governance actions, and collaborate on Quarterly Business Review materials.
Manage partner contracts end to end, including amendments, renewals, pricing models, change notices, and compliance.
Lead invoice reconciliation, spend forecasting, and budgeting with Finance, and drive improvements in commercial value and customer outcomes.
Deliver monthly partner health reporting and work with Legal, Procurement, Finance, and other stakeholders on compliant execution.
Engage global Operations leads, use service performance trends to identify systemic issues, and drive cross-stakeholder resolution.
Integrate risk, incident, assurance, resilience, continuity, and control considerations into partner governance and plans.
Drive partner-related workstreams, commercial model improvements, and scalable process improvements.

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