Partner Estate & Relationship Manager

New

MonzoFinancial services

UK Remote; Distributed working within the UKFull-TimeManager

Salary£51,200 - £64,700 + Incentive awards

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Job Details

Have strong experience managing operational partner, outsourcing or supplier relationships, ideally in financial services or another regulated environment.
Have experience managing contracts, charging models, renewals, amendments, performance measures and commercial commitments.
Understand invoice reconciliation, budgeting and forecasting, and use operational, workforce and financial data to explain differences.
Be able to lead monthly partner governance and present a clear overall view of relationship health.
Prepare accurate, evidence-based governance information and recommendations.
Maintain organised records of contracts, decisions, actions, commitments, ratings and key dates.
Work independently, take ownership of complex problems and drive them to resolution.
Use data and evidence to identify opportunities and influence stakeholders.
Influence across Operations, Procurement, Finance, Legal, Risk and other specialist teams without formal authority.
Have experience leading projects or improvements and managing actions, dependencies and stakeholders through delivery.
Identify ways of working that will not scale and lead practical improvements.
Understand third-party operational risk, resilience and control considerations, and know when to involve specialist teams.
Communicate clearly in writing and verbally, including in difficult conversations.
Be able to travel within the UK and internationally when required.

Own ongoing relationships with assigned operational and technical partners.
Apply the Partner Management Framework to oversee partner health, contracts, commercial value and risk.
Plan and lead monthly partner reviews, track actions and prepare evidence-based QBR materials.
Manage partner contracts, including amendments, renewals, pricing models and change notices.
Lead invoice reconciliation, spend forecasting and budgeting alongside Finance.
Work with Operations leads to align partners with business needs and resolve systemic issues.
Integrate risks, incidents and assurance evidence into governance, and track remediation actions.
Oversee service transitions and ensure contractual resilience and continuity responsibilities are reflected in partner plans.
Drive governance, relationship and commercial improvements, including champion-challenger and outcome-based models.
Influence stakeholders and partner leadership, and coach colleagues on partner governance.

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