Senior Business Analyst, GTM Systems
New
S
Sprout SocialB2B SaaS
Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed.Full-TimeSenior
Salary90,400 - 113,000 USD per year
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Job Details
- Experience
- 4+ years of experience in business analysis, systems analysis or sales operations, supporting a B2B SaaS go-to-market team.
- Required Skills
- SalesforceRelease Management
Requirements
- Have 4+ years of experience in business analysis, systems analysis or sales operations supporting a B2B SaaS go-to-market team.
- Bring hands-on Salesforce experience and a working understanding of the Salesforce data model.
- Be able to gather business requirements and write user stories and acceptance criteria.
- Have experience planning and running UAT and managing releases with a central IT team that owns the platform.
- Demonstrate fluency in pipeline, forecast, bookings and renewals data.
- Communicate clearly in writing and verbally with frontline teams and executives.
- Preferred: experience with Salesforce CPQ or quote-to-cash, systems evaluation or vendor selection.
- Preferred: experience with marketing or pipeline attribution.
- Preferred: experience with Gong or another revenue intelligence platform.
- Preferred: Salesforce Administrator certification or familiarity with SOQL.
- Preferred: experience using AI tools to speed up analysis, documentation and testing.
Responsibilities
- Partner with Sales, Marketing, Customer Success, Renewals and Deal Desk to define requirements, user stories and acceptance criteria.
- Own intake and prioritization of GTM systems requests and maintain a prioritized backlog with the GTM Systems director and Salesforce IT.
- Plan and run UAT, triage defects, and obtain business-owner sign-off before changes reach the field.
- Write release notes and field communications, and support representatives and managers through changes.
- Lead requirements, scenario design and scoring for the CPQ evaluation, and support the CPQ roadmap.
- Define marketing and pipeline attribution requirements, Salesforce source-data capture and validated reporting.
- Monitor forecast, renewals and source-field data quality, identify root causes, and document data and process definitions.
- Use AI tools to draft, test and document work, with human review and decision-making.
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