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Patient Experience Advisor

Patient Experience Advisor

P
Press GaneyHealthcare patient experience
Remote work-from-home (U.S.)Full-TimeSenior
SalaryThe expected base salary for this position ranges from $81,000 - $115,000. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
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Job Details

Experience
Minimum 5 years in healthcare, with a strong focus on patient experience improvement.
Required Skills
Presentation skillsClient relationship managementData analytics

Requirements

  • Have a minimum of 5 years of experience in healthcare, with a strong focus on patient experience improvement.
  • Bring in-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS).
  • Have a strong grasp of improvement methodologies, data analytics, and industry best practices.
  • Demonstrate exceptional interpersonal, communication, and presentation skills.
  • Have a polished executive presence.
  • Be proactive in problem-solving and committed to follow-through.
  • Be comfortable managing multiple priorities in a fast-paced environment.
  • Have a bachelor’s degree.
  • Be willing to travel up to 25% for client engagements.

Responsibilities

  • Lead the day-to-day execution of client improvement strategies and coordinate across support teams.
  • Understand client stakeholder challenges and priorities, and align Press Ganey solutions and insights with strategic decision-making.
  • Provide on-demand and proactive improvement support using analytics and thought leadership.
  • Collaborate with consulting, marketing, data science, and knowledge management teams to create or adapt client resources.
  • Partner with Application Support Specialists to support timely follow-through aligned with each client’s patient experience strategy.
  • Work with product, technology, and delivery teams to identify market trends and inform solution development.
  • Coordinate and present regular client performance reviews with the Managing Director.
  • Lead and support industry programs, webinars, online communities, and events.
  • Collaborate with the Growth team to identify client needs and recommend improvement practices.
View Full Description & ApplyYou'll be redirected to the employer's site
The expected base salary for this position ranges from $81,000 - $115,000. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
Apply Now