Medical Inbound Specialist
V
Vector Outsourcing Solutions Phils. Inc.Healthcare support
PhilippinesContractJunior
SalaryPHP 26,000- PHP 30,000/ month
Apply NowOpens the employer's application page
Job Details
- Languages
- Must possess excellent communication skills in English, both written and verbal.
- Experience
- At least 1-2 year of customer service, call center, or healthcare related experience preferred.
- Required Skills
- Customer serviceHIPAAData entry
Requirements
- Have 1–2 years of customer service, call center, or healthcare-related experience preferred.
- Have a basic understanding of medical billing, insurance claims, and healthcare terminology.
- Communicate effectively in English, both written and verbal.
- Handle inbound calls professionally and efficiently.
- Demonstrate attention to detail, accuracy, and time management.
- Have proficient data entry skills and a typing speed of 40 WPM or faster.
- Demonstrate the ability to work with and protect confidential information.
- Be able to work from home with reliable internet and a backup connection.
- Be open to a consultancy contract with a minimum duration of 6 months.
Responsibilities
- Manage incoming calls from patients, healthcare customers, and service providers.
- Provide accurate information and support regarding healthcare policies and procedures.
- Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
- Maintain thorough documentation of customer interactions and transactions.
- Adhere to HIPAA and other relevant healthcare regulations.
- Coordinate with other departments to escalate and resolve complex matters.
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