Clinical Workflow Analyst — Federal Health IT
New
R
RacknerFederal healthcare IT
Remote — United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of professional experience supporting electronic health records (EHR) or clinical applications.
- Required Skills
- ServiceNow
Requirements
- Have 5+ years of professional experience supporting electronic health records (EHR) or clinical applications.
- Have direct professional experience supporting clinical workflows within designated military healthcare EHR environments.
- Have professional experience handling application support cases using ServiceNow.
- Hold an active U.S. Government Secret security clearance.
- Bring functional troubleshooting, analytical, and documentation skills.
- Be able to coordinate effectively across clinical and technical teams.
- Familiarity with specialized operational or field healthcare applications is preferred.
- ITIL 4 Foundation certification is preferred.
- Experience with EHR utilization analytics and application performance insights tools is preferred.
Responsibilities
- Investigate and diagnose complex Tier II/III clinical application and workflow issues, identify functional disruptions, and determine appropriate resolution paths.
- Manage application support cases from initial contact through user-confirmed resolution, documenting work and coordinating with specialized teams.
- Maintain clinical workflow documentation and competency mappings aligned with application functionality, operational processes, and user needs.
- Evaluate the functional impact of application releases and changes and communicate workflow implications to stakeholders.
- Provide functional application expertise during priority incidents and contribute to troubleshooting through case closure.
- Analyze service tickets and application performance data to identify recurring challenges and recommend improvements to training, user adoption, and automation.
- Provide functional application assistance during go-lives and clinical unit transitions, including occasional onsite support.
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