Claims Adjuster, APD (AV)
R
ReservAuto insurance claims
Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4+ years of auto physical damage or commercial auto claims experience
- Required Skills
- Microsoft Office
Requirements
- Have 2–4+ years of auto physical damage or commercial auto claims experience.
- Understand the SAE J3016 levels of driving automation (Levels 0–5), including the distinction between driver-assist and driverless systems.
- Be able to determine whether a human driver, driver-assist feature, or automated driving system was in control at the time of loss.
- Know how to request, preserve, and read AV evidence, including telematics, event data, camera and sensor footage, remote-assistance logs, and software versions.
- Apply coverage, liability, and damages analysis across fleet-operator, manufacturer, supplier, and third-party exposures.
- Have working knowledge of estimating platforms, ADAS calibration, and total-loss valuation.
- Be comfortable reading event data, dash-camera video, and operator incident reports.
- Have a bachelor's degree or equivalent claims experience.
- Hold active adjuster license(s) as required by the states handled, or be able to obtain them within 90 days of hire.
- Be proficient in claims systems, document management, and Microsoft Office.
- Meet federal and state crash-reporting, privacy, and data-handling requirements for AV incidents.
Responsibilities
- Investigate and decide coverage, liability, and damages on assigned APD and property damage claims using vehicle data and video.
- Direct inspections and repairs, including calibration of cameras, lidar, radar, and other driver-assistance or automated-driving hardware.
- Evaluate total loss versus repair, valuation, salvage, and rental or loss-of-use exposure.
- Preserve vehicle data before repair or release and coordinate access with the operator or manufacturer.
- Identify and refer subrogation and recovery opportunities involving manufacturers, suppliers, and other operators.
- Negotiate with repair facilities, body shops, and third-party carriers while controlling severity and cycle time.
- Flag potential bodily injury, litigation, or regulatory-reporting exposure to the appropriate adjuster or Team Lead within the same day.
- Keep reserves current and file notes complete and audit-ready.
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