IT Operations Team Coordinator

New

NetguruIT services

Workplace type: remote; Country code: PLFull-TimeManager

SalaryUp to 16,500 PLN gross (Contract of Employment); up to 20,000 PLN nett (B2B Contract)

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Job Details

Have experience managing a team of at least 3–5 people.
Have very good written and spoken Polish (minimum C1) and English (minimum B2).
Have experience with Google Workspace, Azure, O365, Make, Jira, 1Password, and Slack.
Have experience working in an IT environment; Agile experience is a plus.
Have experience with ITSM or a similar framework.
Have experience using an ITSM tool such as Jira SM, Zendesk, Freshdesk, or ServiceNow.
Have experience managing hardware asset registries for laptops and accessories.
Hold an ITIL Foundation Certificate.
Have experience managing macOS and Windows endpoints.
Be able to motivate and develop a team.

Manage the Service Desk team’s day-to-day operations and ensure KPIs and SLAs are met.
Hold regular team meetings, assign tasks, and consult with team members on progress.
Gather and provide feedback, support team members’ development, and conduct performance reviews.
Monitor team morale and plan the development budget.
Coordinate vacation monitoring, onboarding, offboarding, and appraisal and salary review processes.
Create and monitor Service Desk policies and procedures, and handle stakeholder queries and escalations.
Manage departmental and organizational change and keep the team informed about company updates and processes.
Monitor hardware stock, orders, and end-of-life processes, and allocate resources and schedules to meet service demands.
Coordinate cross-departmental work and assess the operational impact of business decisions.

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