Senior Product Manager - Digital Self Service
New
P
Progressive LeasingFinTech
This role is work from home position and can be performed remotely anywhere in the continental US or in one of our corporate locations in Utah or Arizona.Full-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5 to 7 years of experience in software Product Management
- Required Skills
- Product Management
Requirements
- Have 5 to 7 years of experience in software product management.
- Have experience owning and managing post-approval or account management products in a consumer-facing digital environment.
- Be able to design and iterate on self-service experiences across web and mobile.
- Have experience configuring or optimizing AI chatbot workflows for customer self-service resolution.
- Be familiar with financial services or fintech products, including payment flows, lease or loan lifecycle management, and regulatory context.
- Be able to work from high-level strategy through detailed execution.
- Have a bachelor's degree or equivalent work experience.
- Payment or billing product experience is a plus.
- Experience with customer notification systems, such as push, email, or SMS triggers tied to account or payment events, is a plus.
- Experience in lease-to-own, BNPL, consumer lending, or FinTech products is a plus.
- Mobile and web product experience or risk product experience is a plus.
Responsibilities
- Develop and maintain a product roadmap to improve the post-approval customer experience.
- Lead cross-functional initiatives to identify business problems, mitigate risk, and validate solutions through customer and market research.
- Define use cases, features, requirements, and acceptance criteria.
- Establish iterative release schedules with dependent teams.
- Test, measure, and iterate on product experiences to identify friction and drive data-informed improvements.
- Manage stakeholder expectations and communicate timelines, blockers, successes, and failures.
- Analyze product feature performance.
- Build alignment and maintain communication with stakeholders across functional areas.
View Full Description & ApplyYou'll be redirected to the employer's site
