Head of Growth and Operations

New

Workable locations: Metro Manila, Philippines. India. Egypt. Pakistan. Nigeria. Warsaw, Masovian Voivodeship, Poland, Daily core hours: 11:00–19:00 UAE time (GST); daily extended coverage: 19:00–21:00 UAE time. Timezone requirement: South Asia, Middle East, Africa, or Eastern Europe ideal.Full-TimeDirector

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Job Details

Languages: English fluency essential; Arabic a bonus
Experience: 5–8 years of experience, at least 3 in a growth-stage startup
Required Skills: Data AnalysisSEOMarketingTeam management

Requirements

Have 5–8 years of experience, including at least 3 years in a growth-stage startup.
Have demonstrable experience growing and scaling a business, with specific results and lessons.
Bring experience in a marketplace, consumer tech, food delivery, ride-hailing, fitness, or similar two-sided business; this background is strongly preferred.
Have exposure to P&L, growth metrics, and customer behavior.
Be strongly analytical and able to obtain, analyze, and act on business data.
Be proactive and able to identify problems, propose solutions, and execute independently.
Have experience managing distributed teams or working as a senior individual contributor across multiple workstreams.
Be fluent in English; Arabic is a bonus.
Write clearly and concisely for asynchronous communication.
Work Monday to Friday for 40–50 hours during working days, with core hours of 11:00–19:00 UAE time.
Be reachable within 30 minutes from 19:00–21:00 UAE time for time-sensitive issues on game nights, especially Thursday and Friday.
Be offline on Saturdays and Sundays except for genuine emergencies, and document weekend priorities before logging off Friday evening.

Responsibilities

Manage P&L visibility, margins, and business health.
Develop growth strategy for acquisition, retention, pricing, and membership economics.
Review weekly and monthly KPIs and manage Membership and Unlimited Pass performance.
Allocate paid acquisition and marketing spend and run retention campaigns.
Manage SEO, Google Business Profile, and partnership channels.
Map customer journeys and design interventions.
Design, document, and enforce team SOPs; build reporting and dashboards.
Coordinate product roadmap and prioritization with the HQ product team.
Lead the remote Customer Service / Ops team, setting KPIs, coaching, and improving team capability.
Manage three Field Growth Operators and coordinate with external partners.

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