Transformation Lead
New
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NetguruDigital commerce
Workplace type: remote; Locations: Poznań, Warszawa, Kraków, Wrocław, Gdańsk; Country code: PLFull-TimeManager
Salary24,000 - 30,000 PLN per month
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Job Details
- Languages
- Fluent English and Polish (en C1, pl C1).
- Experience
- 5+ years in transformation, process excellence, PMO or operations at a company of 200–1,000 people.
- Required Skills
- SalesforceHubSpotCRM
Requirements
- Bring 5+ years of experience in transformation, process excellence, PMO or operations at a company of 200–1,000 people.
- Be fluent in English and Polish.
- Have experience leading cross-functional process optimization and business systems transformation initiatives.
- Have led at least one CRM, PSA, ERP or HRIS system decommissioning, consolidation or replacement, from audit through sign-off.
- Be able to define integration requirements covering master data, sync direction and frequency, and error handling.
- Have experience writing requirements for an in-house development team and prioritizing a backlog with a product owner.
- Have data migration experience, including field mapping, cleansing, validation and GDPR.
- Apply systems thinking and process modeling.
- Be able to work with senior stakeholders, including the management board, and hold to decisions under pressure.
- Be able to discuss requirements with developers without coding.
- Have program management experience covering schedules, dependencies and decisions.
- Have experience with change communication.
Responsibilities
- Audit processes with Sales, Finance, Delivery and People stakeholders to identify inefficiencies, redundancies and improvement opportunities.
- Map and optimize end-to-end business processes, particularly the sales process and the transition of Salesforce functions to other systems.
- Assess the systems landscape and define which functions to retain, replace, consolidate or discontinue.
- Map data flows between HubSpot, Salesforce, Productive, PeopleForce, enova and internally developed systems, including manual re-entry points.
- Define the source of truth for client, deal, project, person, rate, working time and invoice data.
- Gather and prioritize requirements for integrations, process improvements and new features with tool owners and internal development teams.
- Oversee system migrations and consolidation, including migration from PeopleForce to an internally developed platform, through requirements, validation and sign-off.
- Manage program schedules, dependencies and decisions.
- Design and deliver change communication.
- Assess proposed process and tool ideas for alignment with business priorities, operational efficiency and systems architecture.
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