Mobile Account Coordinator, West
New
R
Red Wing Shoe CompanyFleet services
This role is fully remote and operates within U.S. Central Time (CT) business hours, giving you the flexibility to work from any state where the company is authorized to conduct business and employ workers., U.S. Central Time (CT) business hours; may support west coast hours when applicable.Full-TimeMiddle
Salary54,800 - 71,200 USD per year
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Job Details
- Experience
- Three (3) or more years of experience in customer service, scheduling, coordination, revenue operations support, sales support, or supporting cross-functional sales teams is required.
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- High school diploma or equivalent.
- At least three years of experience in customer service, scheduling, coordination, revenue operations support, sales support, or supporting cross-functional sales teams.
- Knowledge of customer service, account support, scheduling, and coordination processes.
- Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams.
- Ability to manage multiple priorities, schedules, and deadlines.
- Strong verbal and written communication skills for interacting with customers, sales teams, and operational partners.
- Problem-solving and decision-making skills, including the ability to identify issues and coordinate solutions.
- Attention to detail, accuracy, and follow-through.
- Ability to build collaborative working relationships across departments and functions.
- Ability to analyze scheduling, account, and operational information for planning and resource utilization.
- Ability to prioritize work independently and adapt to changing business needs.
Responsibilities
- Maintain truck calendars and track availability, capacity, scheduling needs, and utilization opportunities.
- Identify scheduling gaps, conflicts, underused assets, and opportunities to fill available capacity.
- Coordinate scheduling, routing, and calendar adjustments, and communicate changes to relevant stakeholders.
- Bridge the Industrial and DTC teams during new-account development and implementation.
- Partner with Inside Sales to align operational capabilities with sales opportunities and support account conversion.
- Coordinate internal evaluations of prospective accounts and identify the trucks, equipment, personnel, and other assets required.
- Coordinate onboarding timelines, resources, assignments, and internal handoffs for new accounts.
- Track account progress and communicate issues that could delay implementation.
- Monitor initial service activity and help coordinate corrective action when needed.
- Maintain account and scheduling records, report on capacity and conversion progress, and recommend process improvements.
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