Customer Service Associate

StartekCustomer service, banking

United States, Open availability from 8:45am - 8:15pm ET.Full-TimeEntry

Salary13 USD per hour

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Job Details

Be 18 years of age or older.
Have a high school diploma or GED.
Have open availability from 8:45am to 8:15pm ET.
Meet the BYOD equipment requirements, including Windows 11, a dual-core or higher processor with a base clock speed of at least 2.00GHz, 8GB or more RAM, and at least 5GB of free hard-drive space.
Have a webcam, USB headset, and second monitor.
Have high-speed internet with at least 20 Mbps download and 10 Mbps upload, connected to the modem or router by Ethernet.
Do not use cellular, satellite, or Wi-Fi internet connections; Chromebooks and Mac computers cannot be used.
Be comfortable working with computer systems, account information, and online platforms.
Review information accurately and follow established procedures.
Demonstrate attention to detail, problem-solving, patience, professionalism, and empathy.
Handle customer inquiries and challenging interactions professionally.

Respond to customer inquiries about enrollment processes and available bank products.
Assist with account questions, enrollment, reports, and general account support.
Pull reports and review account data to research and resolve customer inquiries.
Help customers locate forms and explain how to complete and submit documentation.
Provide tax refund status updates and explain applicable fees.
Verify checks and respond to verification requests from banking institutions.
Assist customers with password resets and account access issues.
Provide professional, accurate, and timely service and handle challenging or escalated interactions.

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