Senior Manager, Practice Operations
New
C
CelerityUtilities consulting
Source API remote eligibility restrictions: United States; remote (work from home eligible)Full-TimeManager
Salary160,000 - 180,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 10 years of experience in technology consulting, professional services, or a related discipline
- Required Skills
- Project ManagementAgileRisk Management
Requirements
- Have a bachelor’s degree in Business Administration, Information Systems, Management, or a related field, or equivalent experience.
- Bring at least 10 years of experience in technology consulting, professional services, or a related discipline.
- Demonstrate experience leading teams of senior practitioners and managing performance reviews, difficult conversations, retention risk, and career development.
- Have experience managing resource deployment and capacity planning in a project-based or consulting environment.
- Have experience working with Agile and Waterfall methodologies in SaaS companies or with system integrators.
- Understand the practice disciplines of project management, business and technical analysis, solution architecture, and engineering.
- Have a strong understanding of utility operations, asset management, and regulatory compliance.
- Demonstrate team-building and leadership experience, including developing talent.
- Have project management skills, including project planning, execution, and risk management.
- Be able to travel domestically and/or internationally if required.
- Preferred: experience in practice operations, delivery management, or capability development within a consulting or technology services organization.
- Preferred certifications include PMP/PMI-ACP, Prosci/Change Management, ITIL, or SAFe/Agile.
Responsibilities
- Coordinate weekly resource planning across projects and align staffing with demand and capacity.
- Track utilization across active engagements and address over-allocation, burnout risks, and skill mismatches.
- Maintain practice operating cadences, onboarding sequences, delivery tools, templates, methodologies, and standards.
- Partner with project teams to maintain discovery frameworks, requirements standards, stakeholder approaches, and deliverable quality benchmarks.
- Build learning and development plans, competency frameworks, and delivery playbooks across the practice’s pillars.
- Manage onboarding and development for new hires and serve as a direct people manager for senior business analysis professionals.
- Partner with leadership on capacity planning, coaching models, cross-pillar development, and practice structure.
- Review project deliverables, conduct quality audits, and promote continuous improvement through feedback and retrospectives.
View Full Description & ApplyYou'll be redirected to the employer's site
