Customer Success Manager
New
M
MagicCustomer success
Fully remote, Philippines-based., US Eastern hours, 9:00 AM–6:00 PM ET, Monday to Friday (a 9-hour shift), with occasional early or late calls for West Coast clients or urgent situations.Full-TimeManager
Salary60,000 - 80,000 PHP per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Strong written and spoken English
- Experience
- 3+ years of B2B customer success or account management experience
- Required Skills
- SalesforceMicrosoft ExcelHubSpotGoogle SheetsAccount Management
Requirements
- Have 3+ years of B2B customer success or account management experience managing multiple accounts.
- Have direct ownership of revenue retention and expansion targets across onboarding, renewal, and the full customer lifecycle.
- Bring experience in SaaS/tech, outsourcing/staffing, professional services/BPO, or marketplace platforms.
- Have daily HubSpot experience for pipeline and account health; intermediate-to-expert Salesforce or a similar CRM is also accepted.
- Have intermediate-to-advanced Excel or Google Sheets skills, including pivot tables, VLOOKUP/INDEX MATCH, dashboards, and trend analysis.
- Have real US market experience, including familiarity with US business culture and SMB challenges.
- Have strong written and spoken English for daily conversations with US-based C-level and Director clients.
- Have a professional home office with high-speed internet (50+ Mbps), a headset, and a quiet space.
Responsibilities
- Manage a portfolio of accounts and work toward 90%+ gross revenue retention and 110%+ net revenue retention.
- Identify at-risk accounts, start renewals 60–90 days in advance, and develop save plans.
- Lead client kickoff calls within 24–48 hours of signing and follow the 30-60-90 day onboarding framework.
- Create success plans tied to client business goals and introduce clients to their remote worker.
- Host data-driven quarterly business reviews and build relationships with founders and C-suite stakeholders.
- Identify expansion opportunities and develop the business case.
- Track churn risk and expansion signals, maintain HubSpot account data, and report monthly on portfolio health.
- Own client escalations from intake through resolution.
View Full Description & ApplyYou'll be redirected to the employer's site
