Customer Success - UK Clients
New
S
SleekBusiness services
You will be located in the India or in the PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Strong language proficiency in English is required
- Experience
- A minimum of 8 years experience as Sales, Account Management or Customer Success, in role carrying sales target and customer facing abilities
- Required Skills
- TableauCustomer SuccessHubSpotZendeskAccount Management
Requirements
- Have at least 8 years of experience in sales, account management, or customer success.
- Have experience in a role carrying sales targets and involving customer-facing work.
- Have experience working with SMEs, startups, or fast-paced setups in the UK market.
- Be familiar with Tableau, Zendesk, and HubSpot.
- Have experience handling complex customers, troubleshooting, and escalations.
- Be able to resolve issues through internal and external collaboration.
- Have strong English language proficiency.
- Be proactive and able to take new projects through to completion.
- Be data-driven and able to track and prioritize a pipeline.
Responsibilities
- Achieve monthly renewal rate, CSAT, expansion, and churn targets.
- Investigate customers’ end-to-end interactions with Sleek and work with relevant departments to resolve issues.
- Meet monthly cash collection targets through renewals, upsells, and upgrades.
- Track and prioritize the customer pipeline using data to support monthly targets.
- Collaborate with accounting, corporate secretary, product, and data teams to improve renewal processes.
- Share renewal best practices with the team.
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