Collections Specialist
New
A
Azusa Pacific University GlobalHigher education
Remote: This position is classified as "Remote". The employee's home office is the primary work location and must be located in a state APU Global is registered in., Standard hours are Monday-Friday, 8:00 AM – 5:00 PM PST, with one late shift per week, typically 9:30 AM – 6:00 PM PST.Full-TimeJunior
Salary20.11 - 25.13 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum 2 years previous experience in one or more of the following areas: student accounts, customer-based accounting positions (e.g. collections, loan administration), customer service, or closely related field.
- Required Skills
- SalesforceMicrosoft Office SuiteCustomer serviceGoogle Workspace
Requirements
- Associate’s degree.
- At least 2 years of experience in student accounts, student financial aid, customer-based accounting, collections, loan administration, customer service, or a closely related field.
- Vital Christian faith and lifestyle, and support for the evangelical mission and purpose of Azusa Pacific University Global.
- Knowledge of billing procedures, compliance, and collection techniques.
- Strong customer-service, interpersonal, and active-listening skills.
- Ability to handle challenging student communications and escalations.
- Ability to communicate clearly and concisely with tact and diplomacy in oral and written communications.
- Computer proficiency and ability to use or learn Google Suite, Microsoft Office Suite, ERP, SIS, CRM, telephony, payment, and communication systems.
- Familiarity with database systems, including data entry, queries, and report generation.
- Ability to perform basic mathematical functions accurately and manage confidential information.
- Ability to work Monday-Friday, 8:00 AM–5:00 PM PST, and one late shift per week, typically 9:30 AM–6:00 PM PST.
Responsibilities
- Contact students with past-due accounts to request payment and negotiate payment plans.
- Work with the student accounts department to resolve billing discrepancies and errors.
- Maintain accurate records of internal and external collection activities in the student accounts database.
- Prepare reports and analyses on collection activity and present findings to university leadership as needed.
- Coordinate with external collections agencies, monitor performance, and review agency reports for accuracy and completeness.
- Develop and implement student-account collection policies and procedures in collaboration with university departments.
- Respond to collection-related inquiries from agencies, students, and other stakeholders.
- Assist students with account questions, payments, holds, refunds, and payment plans.
- Run and analyze student-account reports and records, and document conversations in the student management system.
View Full Description & ApplyYou'll be redirected to the employer's site
