Business Insight Analyst - CX Analytics
New
F
FoundeverCX analytics
Source API remote eligibility restrictions: SerbiaContractJunior
Salary not disclosed
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Job Details
- Languages
- Fluency in English, both written and spoken.
- Experience
- At least one year of experience in customer experience, analytics, process improvement, or a related area. At least one year of experience communicating and presenting data insights to stakeholders.
- Required Skills
- SQLData AnalysisMicrosoft Power BIPresentation skillsData visualizationPowerPoint
Requirements
- Fluency in English, both written and spoken.
- Strong analytical skills and the ability to interpret data and draw relevant conclusions.
- Excellent presentation and communication skills.
- Advanced Excel skills, including charts and formulas.
- Proficiency in PowerPoint.
- A bachelor’s degree in a relevant field, or equivalent experience.
- At least one year of experience in customer experience, analytics, process improvement, or a related area.
- At least one year of experience communicating and presenting data insights to stakeholders.
- Preferred: Experience with speech or text analytics platforms such as CallMiner, NICE, or Verint.
- Preferred: Knowledge of Power BI or SQL.
Responsibilities
- Analyze data to identify patterns, changes, and emerging trends.
- Prepare insight summaries, visualizations, and recommendations for internal and client stakeholders.
- Work with clients to understand business needs, challenges, and project goals.
- Identify improvement opportunities and make data-informed recommendations to senior management.
- Explain the financial and operational impact of proposed changes, including relevant risks.
- Clarify project scope and coordinate with delivery teams to support implementation.
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