Student Retention Specialist
New
T
TripleTenEdTech
Source API remote eligibility restrictions: Paraguay, Approximately 3:00 PM–12:00 AM CET (8:00 AM–5:00 PM Colombia time)Full-TimeJunior
Salary1,500 USD fix + performance-based bonus per month.
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Job Details
- Languages
- Fluent English communication skills, both written and verbal
- Experience
- 1+ years of experience in Retention, Customer Success, Sales, or another customer-facing role.
- Required Skills
- Customer SuccessRelationship buildingActive listening
Requirements
- Have 1+ years of experience in retention, customer success, sales, or another customer-facing role.
- Have fluent written and verbal English communication skills.
- Demonstrate empathy, active listening, and relationship-building skills.
- Be comfortable working in a target-driven environment and meeting performance goals.
- Be resilient and adaptable, and remain calm and solution-oriented during challenging conversations.
- Have experience using CRM platforms to manage customer interactions and maintain accurate records.
Responsibilities
- Engage with students through retention-focused calls and chats, addressing refund and cancellation requests.
- Identify the reasons behind student dissatisfaction and provide personalized solutions.
- Manage renewal and recurring payment conversations, reaching out before students' current terms end.
- Meet or exceed weekly retention (save rate) and renewal performance goals.
- Maintain accurate, detailed records of student interactions in CRM systems.
- Participate in call reviews, coaching sessions, and continuous development initiatives.
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