Customer Transformation Specialist
New
K
KoronetB2B commerce software
Listing locations: North America, Latin America, EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in English (must).
- Required Skills
- Customer SuccessAccount Management
Requirements
- Experience in Customer Success, Account Management, or B2B operational transformation.
- Fluency in English is required.
- Enjoy speaking with customers and feel comfortable leading difficult conversations.
- Listen well and communicate clearly, connecting changes to real customer incentives.
- Handle objections with curiosity and use them to improve future conversations.
- Have strong organizing skills.
- Share information with the team and put company goals first.
- Experience in the floriculture industry is a strong plus.
Responsibilities
- Understand how customers buy, sell, manage inventory, and experience operational friction.
- Suggest practical behavior changes that help customers get more value from Koronet.
- Lead discovery to uncover customer constraints and trade-offs.
- Explain transparently what Koronet can do, what requires a workaround, and what is not yet possible.
- Drive adoption through testing, follow-through, and clear evidence of progress.
- Share field insights with Product, Support, Marketing, and Sales to improve the product and strategy.
- Provide specific evidence, workflows, and outcomes to guide product development.
- Use account data to prepare relevant customer conversations.
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