Manager, CX
New
A
AlephFP&A software
We are hiring remotely across the Americas (United States, Canada, LATAM)., Focusing on candidates within the Americas to better align with our working hours as a team.Full-TimeManager
Salary$153K - $180K; $153K – $180K • Offers Equity • Offers Bonus; US: $153K – $180K • Offers Equity • Offers Bonus
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Job Details
- Required Skills
- Microsoft ExcelCustomer SuccessGoogle Sheets
Requirements
- Bring a solid track record in FP&A, strategic finance, or private equity, at a sponsor-backed company or on the fund side.
- Have proven people leadership experience, including hiring, coaching, and developing top performers.
- Demonstrate advanced modeling skills in Excel or Google Sheets.
- Be confident engaging directly with clients, particularly CFOs and controllers.
- Bring a strong sense of ownership and independence to thrive on a remote team.
- Experience at a high-growth startup is a plus.
- Experience running Implementation or Customer Success organizations at a planning, ERP, or other accounting software company is a plus.
- Accountability for or contributions to a retention or NRR target is a plus.
Responsibilities
- Own team performance across net dollar retention, retention, adoption, and expansion.
- Hire and onboard Engagement Managers as the team grows.
- Lead implementations directly when needed, especially while ramping on the product.
- Build and refine team playbooks for onboarding, account health, business reviews, escalations, and renewal readiness.
- Coach Engagement Managers on financial modeling, implementation scoping, and working with CFOs and finance leaders.
- Plan team capacity and account coverage as the book of business grows.
- Partner with Sales on customer handoffs and with Product and Engineering as the voice of the customer.
- Report on team performance, customer trends, and key risks to leadership.
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