Customer Success Lead
New
D
DscoutUX research technology
Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC.Full-TimeLead
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years experience in research or product design
- Required Skills
- SalesforceCustomer Success
Requirements
- Have 2+ years of experience in research or product design; exposure to customer success, agency, or consulting models is preferred.
- Consult with clients or customers to drive product adoption and maximize customer lifetime value.
- Have a BA/BS in anthropology, sociology, market research, design research, an HCI-related field, or equivalent work experience.
- Bring experience leading complex research engagements across qualitative research phases; experience with scoping, planning, design, recruiting, fielding, and analysis is a plus.
- Communicate effectively in oral and written communications.
- Work collaboratively and independently, with experience collaborating with and mentoring team members.
- Apply critical thinking and creative problem-solving in research and SaaS contexts.
- Use CRM tools such as Salesforce for activity and account tracking.
- Be organized, efficient, and detail-oriented.
Responsibilities
- Own a portfolio of mid-market accounts, driving adoption, retention, and expansion across the customer lifecycle.
- Train and educate customers on Dscout functionality and methodology to drive platform adoption.
- Identify account risk and own mitigation plans, partnering with account teams and escalating as needed.
- Recommend research designs to customers and support successful outcomes and value realization.
- Help customers derive insights using Dscout analysis tools.
- Collaborate with Research Advisors to deliver and execute customer research studies.
- Partner with Sales and Renewal teams to identify expansion opportunities and mitigate churn risk.
- Travel up to 10% for onsite customer visits, training, relationship building, and feedback gathering.
- Share customer feedback internally to improve Dscout’s product offerings.
View Full Description & ApplyYou'll be redirected to the employer's site
