IT Support Specialist
New
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SpreetailIT support
Listing location: Manila; Workplace type: Remote, US hoursContractJunior
Salary not disclosed
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Job Details
- Experience
- 1-3 years of hands-on experience in Help Desk or technical support operations.
- Required Skills
- Google WorkspaceNetworkingTechnical support
Requirements
- Have 1-3 years of hands-on experience in help desk or technical support operations.
- Be able to support US hours.
- Understand basic user and group administration principles.
- Have experience with productivity software environments such as Microsoft 365 or Google Workspace.
- Troubleshoot laptops, desktops, peripherals, and mobile devices.
- Have fundamental awareness of networking and security impact.
- Triage and troubleshoot issues using a structured, methodical approach.
- Communicate professionally and empathetically when supporting employees and team members.
Responsibilities
- Handle ticket intake, troubleshooting, and documentation accurately and consistently.
- Engage with end users empathetically and help create a supportive service experience.
- Listen to user concerns and consider technical and business context when troubleshooting.
- Maintain a solution-focused approach during daily interactions and challenging support scenarios.
- Collaborate with teammates and work independently while adapting to shifting priorities.
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