Product Support Specialist CSR
New
1
1840 & CompanyCustomer support
We are seeking a Product Support Specialist CSR in the Philippines., 9:00 am EST - 6 pm ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in both English both spoken and written.
- Experience
- A minimum of 3 years of customer service/technical support experience
- Required Skills
- Customer serviceZendeskTechnical support
Requirements
- Have a minimum of 3 years of customer service or technical support experience, preferably in a contact center or similar environment.
- Have experience using Zendesk.
- Be fluent in spoken and written English.
- Have a personal laptop or desktop with at least an i5 processor and 8 GB RAM.
- Have a stable and reliable internet connection.
- Have strong computer skills and proficiency with software applications.
- Demonstrate a commitment to customer service and a desire to help customers.
Responsibilities
- Interact with customers via email, online chat, and phone to address inquiries and concerns.
- Provide prompt and accurate responses to customer questions.
- Assist customers with account setup and troubleshooting.
- Verify customer identities to maintain account security.
- Manage a high volume of customer interactions.
- Assess customer needs and take appropriate action to support satisfaction.
- Provide accurate and comprehensive information using appropriate tools and methods.
- Handle complaints, offer solutions within established timeframes, and follow up to ensure resolution.
- Maintain detailed interaction records, process customer accounts, and organize documents.
- Follow communication procedures and work toward productivity and performance goals.
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