National Service Manager - EDAX Products
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JobgetherScientific instrumentation
This is a full-time, remote opportunity within the United States.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 5 years of leadership experience within field service, technical support, engineering, or customer service organizations.
- Required Skills
- Microsoft OfficeChange ManagementBudget management
Requirements
- At least 5 years of leadership experience within field service, technical support, engineering, or customer service organizations.
- Demonstrated success managing technical service operations and multidisciplinary teams.
- Experience leading skilled technical professionals and administrative teams, including coaching, performance management, and professional development.
- Ability to manage budgets, financial performance, service metrics, and operational objectives.
- Experience supporting scientific instrumentation, analytical equipment, or other high-technology products is highly desirable.
- Understanding of change management, organizational development, and continuous improvement methodologies.
- Strong problem-solving, analytical, and decision-making skills for complex service challenges.
- Proficiency with CRM systems and Microsoft Office applications.
- Ability to prepare and deliver executive-level presentations.
- A bachelor's degree in Engineering, Physics, Business Administration, or a related technical discipline is preferred.
Responsibilities
- Lead and coordinate nationwide field service activities to support customer satisfaction, operational efficiency, and service profitability.
- Direct field service resources, scheduling, coverage, and assignment priorities.
- Serve as the primary escalation contact for critical service matters and complex technical situations.
- Manage service budgets, financial results, cost management, performance metrics, and operational targets.
- Oversee warranty, repair, inventory, and spare parts activities.
- Ensure accurate service documentation, expense reporting, and CRM data management.
- Improve service administration, reporting, CRM utilization, and operational workflows.
- Lead, coach, and mentor field service engineers, and oversee development plans and technical training.
- Support recruitment, interviewing, onboarding, succession planning, and performance management.
- Communicate with customers, distributors, technical teams, administrative functions, and senior leadership.
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