Senior Product Manager, Conversations

New

Based in IndiaFull-TimeSenior

Salary not disclosed

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Job Details

Have 7–9 years of Product Management experience, ideally in B2B SaaS.
Have experience with communication or messaging products such as unified inboxes, helpdesks, CPaaS platforms, or CRM messaging solutions.
Demonstrate success launching customer-facing features that improve activation, adoption, engagement, or retention.
Have experience building products for agencies, multi-tenant platforms, or white-label solutions.
Be able to conduct customer interviews and synthesize qualitative feedback into quantified opportunities and UX improvements.
Produce concise PRDs, product updates, stakeholder documentation, and other clear product artifacts.
Demonstrate ownership of product planning, prioritization, scoping, trade-offs, and execution.
Use AI tools daily for research synthesis, analysis, documentation, PRD creation, and prototyping.
Have experience designing and delivering AI-powered product capabilities and knowledge of AI feature quality, trust, and adoption.
Understand messaging channels and requirements, including A2P 10DLC, WhatsApp Business Platform, email deliverability, and consent management.
Have technical fluency collaborating with engineering teams on APIs, webhooks, and event pipelines.
Have experience with product analytics tools such as Pendo, Amplitude, Mixpanel, or Superset.

Own the strategy, roadmap, priorities, and business outcomes for a defined area of the Conversations product.
Conduct 4–6 agency customer calls per week to uncover needs, validate problems, and understand workflows.
Analyze interviews, support tickets, and feedback to identify pain points, define jobs to be done, and quantify opportunities.
Translate customer problems into product capabilities and develop clear, testable hypotheses.
Create high-fidelity prototypes and validate concepts with customers and internal stakeholders.
Define product requirements and write actionable PRDs in collaboration with engineering and design.
Develop go-to-market strategies and launch materials with Marketing, Support, and Customer Success.
Manage beta programs, staged rollouts, and feature launches; instrument features and monitor usage.
Run experiments and use product metrics to optimize activation, adoption, engagement, and retention.
Prepare insights and strategic narratives for business reviews and annual planning, coordinate cross-functional dependencies, and mentor junior Product Managers when needed.

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