Senior Product Manager - Conversations
New
H
HighLevelB2B SaaS
Listing location: India; Workplace type: RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7-9 years of Product Management experience
- Required Skills
- Product ManagementRESTful APIs
Requirements
- Bring 7–9 years of Product Management experience, ideally in B2B SaaS.
- Have experience with a communication or messaging product such as an inbox, helpdesk, CPaaS, or CRM messaging.
- Show a track record of shipping customer-facing features that improved activation, adoption, engagement, or retention.
- Have experience building for agencies or multi-tenant, white-label platforms.
- Have experience preparing data and narratives for business reviews or annual planning.
- Understand messaging channel rules, including A2P 10DLC, WhatsApp Business Platform, email deliverability, and consent.
- Understand competing inbox products such as HubSpot, Intercom, Front, and Zendesk.
- Know product funnels, discovery and validation with prototypes and beta users, and AI feature quality, trust, and adoption measurement.
- Be able to work with engineering on APIs, webhooks, and event pipelines.
- Be able to analyze product data using tools such as Pendo, Amplitude, Mixpanel, or Superset.
- Write clear, structured PRDs and communicate roadmap trade-offs to stakeholders.
Responsibilities
- Set the strategy, roadmap, and priorities for the Conversations product area.
- Lead 4–6 agency calls each week and turn calls, support tickets, and feedback into customer insights and pain points.
- Map pain points to existing, extended, or new capabilities and frame testable hypotheses.
- Build high-fidelity prototypes and validate them with stakeholders and customers before engineering begins.
- Define requirements, write PRDs, and ship improvements with engineering and design.
- Define go-to-market plans and launch materials with Marketing, Support, and Customer Success; run betas and staged rollouts.
- Instrument features before launch, track usage, and run experiments to improve activation, adoption, engagement, and retention.
- Prepare data and narratives for WBRs, QBRs, and annual planning.
- Partner with cross-functional teams on shared product surfaces and dependencies.
- Support onboarding and mentoring of junior product managers where needed.
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