English and Romanian Speaking Support Associate
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WoltCustomer support
This is a fully remote position, but all work must be performed from Romania onlyPart-Time
Salary not disclosed
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Job Details
- Languages
- Fluent in both Romanian and English (C1)
- Required Skills
- Attention to detailMultitaskingEmpathyCustomer support
Requirements
- Speak Romanian and English fluently at C1 level.
- Have at least a high school diploma.
- Be willing to work shifts, including weekends and holidays, in a 24/7 operation.
- Be available to fully participate in training and onboarding.
- Have a strong, reliable internet connection and a suitable remote working environment without distractions.
- Be comfortable using new apps and systems and adapt quickly to changes.
- Be able to handle stressful situations and multiple incoming interactions.
- Demonstrate attention to detail, focus, patience, persistence, kindness, and empathy.
Responsibilities
- Handle customer, courier, and merchant inquiries through live chat, phone, and email support.
- Resolve escalations, operational issues, and time-sensitive cases.
- Support multiple Wolt markets, countries, user types, and ticket flows as queue needs require.
- Maintain a high-quality customer experience using empathy and Wolt’s tone of voice.
- Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines.
- Use support platforms, communication channels, knowledge bases, and operational tools at the same time.
- Stay up to date with processes, market changes, training materials, and internal updates.
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