Patient Care Coordinator

Kestra Medical TechnologiesCardiac medical devices

Remote - USAFull-Time

Salary69,000 - 75,000 USD per year

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Job Details

Required Skills: Project ManagementData AnalysisSalesforceMicrosoft ExcelMS OfficePowerPoint

Be available to work weekends.
Have a bachelor’s degree; comparable work experience may be substituted.
Have knowledge of MS Office, Excel, PowerPoint, and MS Teams.
Have strong presentation and public speaking skills.
Have a basic understanding of field-based training processes.
Understand commercial sales environments and service-level expectations.
Be able to analyze data to support continuous improvement in service expectations.
Be able to provide instruction and build confidence in Assure patients, with demonstrated patient care skills.
Have strong project management, organization, and multitasking skills.
Be able to work remotely consistently and effectively.
Preferred: direct cardiac patient care experience, such as RN, RT, CVIS, Paramedic, or CRM.
Preferred: experience in sales or a sales support role.

Coordinate fitter requests and local assignments with corporate headquarters dispatching.
Review and submit Assure Patient Specialist invoices.
Monitor open work orders, including initial fittings and follow-up tasks, to meet service-level agreements.
Maintain the monthly cap for Assure Patient Specialist fittings.
Assist with oversight of the fitter certification process and coordinate fitter readiness as regional service demand grows.
Coordinate with the Assure Patient Specialist team on fitting-hour availability.
Track metrics to support continuous improvement in service, fitting, and training processes.
Track and document the multi-step fitter certification process in Salesforce.
Work with Operations and IT to improve the A-Z software platform from fitter and dispatching perspectives.

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