Account Manager
New
M
MegaportNetwork as a Service
Listing location: France; Workplace type: RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Must be fluent in French and English
- Experience
- 5+ years of experience in Customer Success, Strategic Account Management, Account Management, or equivalent roles
- Required Skills
- Cloud ComputingSalesforceCustomer SuccessNetworkingAccount Management
Requirements
- Have 5+ years of experience in Customer Success, Strategic Account Management, Account Management, or equivalent roles.
- Have experience in enterprise software, internet, cloud, or telecommunications sectors.
- Have experience managing high-value or strategically important customers in a high-touch environment.
- Demonstrate commercial acumen and the ability to influence revenue outcomes through consultative, value-driven sales.
- Have experience driving retention, adoption, upsell, and cross-sell within existing customer accounts.
- Be able to engage confidently with senior and executive stakeholders.
- Be able to identify customer pain points and propose relevant solutions.
- Be able to work in fast-paced technical environments with shifting priorities.
- Use CRM platforms such as Salesforce (SFDC) for account records, pipelines, forecasting, and reporting.
- Be fluent in French and English and comfortable presenting in both languages.
- Understanding of enterprise cloud, networking, and virtualized compute environments is desirable.
Responsibilities
- Collaborate with Direct Sales Executives and Solution Architects to manage, grow, and retain revenue across a defined portfolio of strategic customers.
- Build relationships with customer stakeholders, including senior and executive stakeholders.
- Develop and maintain account plans covering customer objectives, priorities, risks, stakeholders, and growth opportunities.
- Lead strategic customer engagements, including business reviews and success planning sessions.
- Drive adoption of Megaport products, services, and partner ecosystem through tailored engagement.
- Manage renewals, identify risks early, and work to maximize retention and customer lifetime value.
- Identify upsell, cross-sell, and whitespace opportunities based on customer priorities and plans.
- Track customer sentiment, account health, risks, and pipeline activity in Salesforce (SFDC) for planning and forecasting.
- Coordinate commercial resolution of customer issues and collaborate with cross-functional teams on service-impacting challenges.
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