Field Technical Specialist
New
L
LG ElectronicsHVAC
Flexible Work Arrangement: RemoteFull-TimeSenior
Salary65,000 - 85,000 USD per year
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Job Details
- Experience
- Minimum 15-20 years’ experience in the HVAC field or in a technical support role. Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role.
- Required Skills
- Microsoft Office
Requirements
- Have 15-20 years of experience in the HVAC field or in a technical support role.
- Have 3-5 years of experience supporting LG VRF and RLC systems in a technical support role.
- HVAC vocational diploma, associate degree, or bachelor’s degree preferred.
- Demonstrate proficiency in LG product-line technical knowledge.
- Be capable of managing regions and assigned service champions.
- Have experience setting goals and executing service support strategies.
- Be able to troubleshoot in-depth service issues by phone and onsite.
- Be proficient with Microsoft Suite programs.
- Have proficiency in creating and distributing documentation.
- Be able to travel up to 75%.
Responsibilities
- Develop regional service support strategies and actions through the LG Preferred Service Champion Program.
- Manage aftermarket support activities within the assigned region and support assigned service champions.
- Provide technical guidance by phone, email, and case support to HVAC contractors, distributors, manufacturer representatives, and applied representatives.
- Interpret wiring schematics and refrigerant circuit diagrams to explain technical information to customers.
- Coordinate with technical support, escalation, engineering, and controls teams to resolve escalated field issues.
- Arrange supervised technical assistance and coordinate jobsite visits for unresolved technical issues.
- Review and analyze commercial, residential, and light commercial VRF system applications, including load verification as needed.
- Perform software and hardware service updates to equipment in inventory or in the field.
- Schedule and conduct onsite service, training, and installation support for LG HVAC equipment.
- Develop and deliver technical training materials and sessions, and review factory literature and technical service bulletins.
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