Customer Success Manager
New
G
GriffinFintech banking
London or remote within the UKFull-TimeManager
Salary£50,000 DOE + commission
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years experience in B2B customer success, account management or a related role
- Required Skills
- Project ManagementAccount Management
Requirements
- Bring 2-3 years of experience in B2B customer success, account management or a related role.
- Have experience in financial services, banking or fintech; this is ideally preferred.
- Demonstrate problem-solving and project management abilities.
- Manage competing priorities while consistently delivering results.
- Show success in customer retention and driving account expansion.
- Build trust and rapport with external and internal stakeholders.
- Be comfortable adopting new software tools for document drafting, collaboration and communication.
- Write clearly and contribute to written documentation.
Responsibilities
- Build strong relationships with the customer portfolio through regular touch-points and QBRs.
- Collaborate with implementation and technical teams to support smooth implementation and faster time-to-value.
- Identify revenue expansion opportunities and uncover upselling and cross-selling potential within existing accounts.
- Contribute to and improve processes to optimise the customer experience.
- Advocate for customers internally, respond to issues, and share product feedback.
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