Customer Success Specialist, Logis Dispatch
New
E
ESOEmergency response software
Remote, United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer SuccessAccount Management
Responsibilities
- Manage a set of Logis Dispatch accounts, maintaining account health, regular customer contact, and notes in the customer success platform.
- Identify account risks such as declining product use, recurring tickets, or new leadership, and act or raise them with the account’s CSM.
- Contribute customer insights to renewal and expansion conversations with the CSM and Sales.
- Run scoped engagements such as adoption pushes, workflow reviews, refresher training, and configuration clean-ups.
- Cover accounts when a CSM is unavailable or a customer needs additional attention.
- Show agencies effective Logis Dispatch practices and recommend configuration and workflow changes.
- Help supervisors and leaders use data to assess how their center is performing.
- Work technical problems through to resolution with Customer Care, Integration Engineering, and Implementation; reproduce and document issues and keep customers informed.
- Log time in real time by customer and type of work.
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