Quality and Reliability Engineer
New
C
Custom Mechanical SolutionsCommercial HVAC
Fully remote within the United StatesFull-TimeMiddle
SalaryBase salary: $95,000-$125,000 annually, depending on experience. This position is also eligible for a discretionary bonus.
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Job Details
- Experience
- At least three years of relevant experience; five or more years preferred.
- Required Skills
- Problem Solving
Requirements
- Hold a bachelor’s degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or have an equivalent combination of technical education and relevant professional experience.
- Have at least three years of relevant experience in manufacturing quality, field service, commissioning, reliability engineering, technical investigations, or related technical project support.
- Bring strong mechanical and/or electrical investigation and troubleshooting skills.
- Have working knowledge of structured problem-solving methods such as RCA, CAPA, 8D, 5 Why, fishbone analysis, or FMEA.
- Be able to translate incomplete field information into clear technical problem statements and drive corrective actions through verified closure.
- Be able to communicate complex technical issues clearly to technical and nontechnical audiences.
- Be able to travel domestically and internationally approximately 10–20%, including to manufacturing facilities in Mexico.
- A valid passport at hire is preferred; candidates without one must be able to obtain one within the first 90 days of employment.
- Five or more years of relevant quality, reliability, field-service, commissioning, or technical investigation experience is preferred.
- Experience with commercial or industrial HVAC equipment is preferred, including custom air-handling equipment, controls, construction drawings and specifications, startup, commissioning, or active job-site processes.
- Experience working with manufacturing facilities, suppliers, factory quality teams, or field-service organizations is preferred.
- Experience developing technical repair procedures, Field Service Bulletins, corrective-action documentation, or quality dashboards is preferred.
Responsibilities
- Coordinate quality issues from initial report through containment, root cause, corrective action, and verified closure.
- Gather technical evidence and translate recurring trends into improvements in design, manufacturing, supplier controls, installation guidance, training, and documentation.
- Develop controlled Field Service Bulletins with approved repair steps, safety requirements, acceptance criteria, and closeout evidence.
- Track owners, milestones, risks, decisions, and overdue actions; remove blockers and escalate high-impact or aging issues.
- Maintain quality dashboards and reports, identify systemic trends and emerging risks, and provide updates to leadership, project teams, customers, and factory partners.
- Travel to customer sites and manufacturing facilities in Mexico to inspect equipment, troubleshoot, gather evidence, collaborate with factory teams, and validate repair effectiveness.
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