Field Service Engineer
New
H
Hyperfine, Inc.Medical imaging
Location: Texas, USAFull-TimeMiddle
SalaryThe annual base salary for this position is between $88,000 - $120,000. This position is also eligible for to participate in Hyperfine's corporate bonus and equity plans.
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Job Details
- Experience
- 3+ years of experience installing, troubleshooting, repairing, or calibrating complex systems; 2+ years of networking experience; 1+ years of Unix/Linux experience.
- Required Skills
- AWSSalesforceJira
Requirements
- Bachelor’s degree in Engineering, IT, Computer Science, or a related field, or equivalent experience.
- 3+ years of experience installing, troubleshooting, repairing, or calibrating complex systems; medical device experience is preferred.
- 2+ years of networking experience, including Ethernet, DHCP, Wi-Fi, and WPA2.
- 1+ years of Unix/Linux experience.
- Experience with hardware fault isolation, component replacement, and system-level troubleshooting.
- Experience with software diagnostics, upgrades, log analysis, and issue replication.
- Experience with hospital integration workflows such as PACS, RIS, MWL, or cloud workflows.
- Familiarity with Salesforce, JIRA, Elastic/Kibana, MS Office, and AWS; these tools are preferred.
- Ability to work extended hours, meet urgent deadlines, and participate in nights, weekends, holidays, and on-call duty.
- Ability to lift 50 lbs and drive to customer locations while maintaining a driving record that meets company requirements.
- Ability to travel domestically and internationally as required; travel may be needed with little notice.
Responsibilities
- Provide remote and on-site installation, deployment, maintenance, troubleshooting, and repair support for medical device systems.
- Respond to customer support requests, resolve issues within defined SLAs, and document cases in Salesforce CRM.
- Diagnose hardware, software, network, configuration, and cloud issues, including system usability problems.
- Support hospital system integrations such as PACS, RIS, MWL, and cloud-based workflows.
- Collaborate with cloud engineering and network architecture teams to resolve connectivity and optimization issues.
- Create and update troubleshooting workflows, upgrade instructions, knowledge articles, technical documents, and service procedures.
- Maintain tools and spare parts, document their use, and ensure calibration requirements are met.
- Provide demos and training for end users, distributors, and internal teams.
- Maintain QMS compliance, complete required training, and participate in audits.
- Participate in a rotating on-call schedule and travel domestically and internationally as required.
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