Solutions Engineer
New
H
HeartflowHealthcare technology
Location: Charlotte, North Carolina; Greenville, South Carolina; Tampa, Florida; Orlando, Florida. This is a work from home position.Full-TimeJunior
SalaryEstimated base salary of $90,000-$120,000 per year, and bonus
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years working in a Linux environment; 2+ years’ experience working in the health care industry.
- Required Skills
- LinuxHIPAANetworking
Requirements
- Have 2+ years of experience working in a Linux environment.
- Have 2+ years of experience working in the health care industry.
- Bring working knowledge of HL7, clinical workflows, PACS, DICOM, HIPAA requirements, and PHI protections.
- Have Linux experience with shell scripting, troubleshooting, services, and logs.
- Demonstrate networking troubleshooting experience with IP, routing, connectivity, and latency issues.
- Understand data protection and encryption, with knowledge of web services and certificates.
- Have experience deploying and troubleshooting virtual machines and working knowledge of VMware ESX features.
- Have knowledge of virtualization technologies.
- Have experience supporting large-scale websites and/or web-based products.
- Demonstrate customer-facing skills and comfort presenting to groups and customers.
- Be able to work independently, collaborate across teams, and assess priorities in high-pressure situations.
- Be available to work evenings and weekends with little advance notice and be on call 24/7 as needed.
- Be able to travel to customer locations, with travel of up to 60–80%; training and quarterly headquarters visits are also required.
- An engineering degree or B.S. in Computer Science is preferred.
Responsibilities
- Guide customers through implementation of HeartFlow’s SaaS non-invasive diagnostic technology in hospital and clinical environments.
- Advise customers on HeartFlow technology, network protocols, security, and data protection for medical imaging data transferred over the internet, cloud-hosted platforms, and SaaS solutions.
- Respond to customer inquiries and issues related to the FFRCT product.
- Share new information and knowledge with the global Field Engineering team.
- Document reported issues, drive them to resolution, and help maintain the customer-issue knowledge base.
- Record customer feedback in the Customer Relationship Management system and help analyze it to identify technology improvements.
- Collaborate with clinical and engineering resources to deploy solutions within existing infrastructure and workflows.
- Work with Support, Technology, engineering, security, and regulatory teams to investigate issues and inform future technical solutions.
View Full Description & ApplyYou'll be redirected to the employer's site
