Senior Manager, Platform Continuity
New
J
JobgetherHealthcare technology
Remote working opportunity within the United States, Required availability during Eastern Time (EST) business hoursFull-TimeManager
SalaryAnnual total cash compensation: Estimated range of $158,000–$187,000
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Job Details
- Experience
- At least 5 years of engineering management experience
- Required Skills
- AWSKubernetesTerraformDatadog
Requirements
- At least 5 years of engineering management experience, including responsibility for distributed or international teams operating across multiple time zones.
- Strong technical foundation in cloud infrastructure operations and the ability to guide senior and staff-level SREs.
- Solid knowledge of Infrastructure as Code (IaC) and Terraform, including infrastructure state management, module versioning, and workspace hygiene at scale.
- Strong operational understanding of Kubernetes, particularly Amazon EKS and/or Azure AKS, including cluster health, workload troubleshooting, and node management.
- Professional experience with AWS is required; Microsoft Azure experience is an advantage.
- Experience managing cloud infrastructure in regulated, compliance-sensitive, or security-conscious environments.
- Hands-on familiarity with observability platforms, preferably Datadog, including monitor management, alert configuration, and dashboard governance.
- Ability to establish structured runbooks, Service Level Agreements (SLAs), intake procedures, escalation paths, and shift-left frameworks.
- Ability to define ownership boundaries, manage cross-team expectations, and explain technical and operational trade-offs to technical and non-technical audiences.
- Ability to influence stakeholders without direct authority and build working relationships across engineering and infrastructure functions.
- Ability to establish processes, define team responsibilities, and develop an operating model in ambiguous environments.
- Focus on automation, reducing operational toil, improving efficiency, and building scalable engineering practices.
Responsibilities
- Lead, develop, and retain a distributed team of senior and staff-level Site Reliability Engineers across the United States, Ireland, and Spain.
- Establish and own the Operational Intake & Acceptance process, including documentation, access validation, and knowledge transfer.
- Identify repetitive operational activities and partner with Cloud Platform Tools teams to automate them.
- Oversee Terraform workspace management, virtual desktop infrastructure, monitoring and alerting, cloud cost optimization, and SRE-level application and client support.
- Define and report on progress toward reducing organization-wide Keep The Lights On workload.
- Build and maintain a playbook library for standardized, repeatable, auditable, and increasingly automated operations.
- Set intake criteria, manage misrouted requests, and maintain clear ownership boundaries and team scope.
- Coordinate cross-functional initiatives with Cloud Platform Infrastructure, Services, engineering SRE, and Tools leadership.
- Act as the escalation point for complex platform issues, including production access, SSL certificate management, and system-state remediation.
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