Strategic Customer Success Manager
New
S
SynthesiaAI video software
Location: Europe; Workplace: RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- You need to be fluent in Italian and English
- Required Skills
- Account ManagementRisk Management
Requirements
- Have customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or a similar role.
- Bring B2B SaaS experience ideally.
- Have experience managing a book of business and associated KPIs.
- Be able to manage risk, forecast, and identify growth opportunities.
- Have experience onboarding new clients and building key relationships.
- Be able to coordinate and lead regular client check-ins with clear outcomes.
- Be able to engage senior stakeholders, including the C-suite.
- Be fluent in Italian and English.
- Be based in Europe and able to work remotely.
Responsibilities
- Manage a book of enterprise accounts across Europe.
- Drive customer adoption, retention, and growth.
- Build trusted-advisor relationships and help clients realize value from Synthesia products and services.
- Partner with Sales to create a cohesive onboarding experience for new users.
- Educate clients on creating video content using Synthesia.
- Engage stakeholders from day-to-day users through to the C-suite in business-level and technical conversations.
- Lead regular client check-ins with clear outcomes on client health and opportunities, including senior stakeholders.
- Monitor customer risk and identify growth opportunities.
- Help clients understand return on investment and product value.
- Perform light video editing using the Synthesia platform.
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