Strategic Customer Success Manager - Italian Speaking
New
S
SynthesiaAI video software
You are based in Europe and can sit remote.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- You need to be fluent in Italian and English
- Required Skills
- Account ManagementRisk Management
Requirements
- Have customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or a similar role, ideally in B2B SaaS.
- Have experience managing a book of business and associated KPIs.
- Demonstrate a track record in managing risk, forecasting, and identifying growth opportunities.
- Build trusted advisor relationships and drive value from products and services.
- Have experience onboarding new clients and building key relationships.
- Be able to coordinate and lead regular client check-ins with clear outcomes on client health and opportunities.
- Be fluent in Italian and English.
- Be based in Europe.
Responsibilities
- Manage a book of enterprise accounts across Europe.
- Build trusted advisor relationships with clients and help them derive value from Synthesia products and services.
- Drive customer adoption, retention, and growth.
- Partner with Sales to deliver a cohesive onboarding experience for new users.
- Educate clients on creating video content using Synthesia.
- Engage stakeholders at multiple organizational levels, including the C-suite.
- Coordinate and lead regular client check-ins with clear outcomes on customer health and opportunities.
- Ensure customers understand ROI and value while proactively identifying risks and growth opportunities.
- Use the Synthesia platform for light video editing.
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