Medical Records Clerk
New
H
HireHawkPersonal injury law
Workable locations: Metro Manila, Philippines. Davao Region, Philippines. Central Luzon, Philippines. Central Visayas, Philippines. Western Visayas, Philippines, Aligned with U.S. business hours (Pacific Time Zone); Monday through Friday, 8:00 AM to 5:00 PM Pacific Time.Contract
Salary800 - 1,000 USD per year
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Job Details
- Languages
- Strong spoken and written English
- Required Skills
- Microsoft Excel
Requirements
- Have prior hands-on experience requesting and retrieving medical records and medical bills from U.S. healthcare providers.
- Have experience supporting U.S. personal injury matters or working in a personal injury legal environment.
- Have strong spoken and written English and confidence communicating directly with U.S. hospitals, clinics, physicians, and records departments.
- Have working knowledge of HIPAA authorizations and the U.S. medical records retrieval process.
- Be able to manage a high volume of open requests, follow-ups, and deadlines accurately.
- Have strong organizational skills, attention to detail, and persistence in following requests through to completion.
- Be proficient with Microsoft Excel, spreadsheets, and digital tracking systems.
- Experience supporting a California-based personal injury law firm is a plus.
- Familiarity with medical billing, liens, subrogation, insurance claims, and provider billing processes is a plus.
- Experience with medical records retrieval platforms such as ProScan is a plus.
- Experience with legal case management systems such as Filevine or CASEpeer is a plus.
- Familiarity with the personal injury case lifecycle, particularly treatment documentation and demand preparation, is a plus.
Responsibilities
- Own medical records and itemized billing requests from initial submission through successful retrieval.
- Prepare and submit accurate HIPAA-compliant records requests and authorizations to U.S. healthcare providers.
- Follow up with medical offices and provider records departments on outstanding requests.
- Track requests, follow-ups, responses, and pending items using internal systems and spreadsheets.
- Review received medical records and bills for completeness, accuracy, and relevance to the client's accident and treatment.
- Identify missing records, incomplete billing, discrepancies, and documentation gaps, and coordinate corrections with providers.
- Ensure required medical documentation is available as personal injury matters progress toward the demand stage.
- Coordinate with records department leads, case managers, and other internal teams to resolve documentation issues.
- Manage simultaneous requests while meeting productivity, turnaround, and quality expectations.
- Assist with claims-opening or related administrative processes when needed.
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