Customer Support Executive - L1 (Malayalam + Hindi)
L
LokalConsumer technology
Workable workplace: remote; Workable locations: Kerala, IndiaContract
Salary not disclosed
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Job Details
- Languages
- Fluency in Malayalam, Hindi, and English, both written and verbal.
- Required Skills
- Customer support
Requirements
- Fluency in Malayalam, Hindi, and English, both written and verbal.
- Prior experience in customer support or a related field is highly desirable.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and handle complaints professionally.
- Familiarity with customer support tools and platforms.
- A solution-oriented mindset and commitment to customer satisfaction.
- Strong organizational skills and attention to detail.
- Access to a personal smartphone and laptop for work (BYOD).
Responsibilities
- Respond promptly and effectively to customer inquiries in the specified languages.
- Help users understand app functionality and troubleshoot issues.
- Share feedback from customer interactions to support product and service improvements.
- Document customer queries and resolutions accurately for internal tracking and reference.
- Collaborate with team members to resolve complex user concerns.
- Provide timely and empathetic support to maintain customer satisfaction.
- Engage with users to build relationships and foster trust in the platform.
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