Customer Support Executive
J
JobgetherLogistics and transportation
Based in IndiaFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in Hindi (mandatory) and good working proficiency in English.
- Required Skills
- Microsoft ExcelCustomer support
Requirements
- Previous experience in customer support, logistics coordination, transportation operations, or a related field is preferred.
- Good understanding of the logistics, transportation, freight forwarding, and warehousing industry.
- Knowledge of Part Truckload (PTL) operations, shipment coordination, and transport management is an advantage.
- Proficiency in Microsoft Excel and Microsoft Word.
- Experience using Management Information Systems (MIS) for reporting, data tracking, and operational analysis.
- Fluency in Hindi is mandatory, with good working proficiency in English.
- Strong problem-solving and analytical skills for operational challenges and customer escalations.
- Good organizational and time-management skills to manage multiple shipments, priorities, and follow-ups.
- Leadership and team coordination abilities to guide, motivate, and support team members.
- Customer-focused approach, strong interpersonal skills, and attention to detail.
Responsibilities
- Support and monitor end-to-end Part Truckload (PTL) operations, including load planning, vehicle utilization, route optimization, and timely deliveries.
- Coordinate with transporters and clients to schedule dispatches, arrange vehicle placements, and monitor cargo movements.
- Maintain client relationships through proactive communication, follow-ups, and shipment status updates.
- Handle customer concerns, operational complaints, and service escalations through prompt resolution.
- Prepare and update daily and periodic PTL MIS reports, ensuring accurate data and timely submission.
- Coordinate the PTL operations team, allocate responsibilities, and monitor performance.
- Ensure adherence to safety procedures and regulatory requirements during loading, unloading, transportation, and delivery.
- Analyze logistics and operational data to identify inefficiencies and recommend cost and productivity improvements.
- Contribute to process improvements and work with internal teams and external stakeholders to improve delivery efficiency and service quality.
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