Customer Success Specialist
New
S
SoldeveloAtlassian apps
Workplace type: remote; Locations: Gdynia, aleja Zwycięstwa, Gdynia, Country code: PL, Support clients in U.S. time zones; afternoon shifts (13-22)Full-TimeMiddle
Salary7300 - 9500 PLN per month net b2b; 6000 - 8000 PLN per month gross permanent
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Job Details
- Languages
- English C1, Polish C1
- Required Skills
- SCRUMJiraNetworkingCustomer support
Requirements
- Have an excellent command of English and Polish.
- Have excellent communication and networking skills.
- Have experience as a Sales Representative, using the language of benefits and handling objections.
- Have experience providing digital assistance, especially through online calls and product demonstrations.
- Have experience working directly with customers or partners, preferably via chat or video call.
- Work afternoon shifts (13-22) to support clients in U.S. time zones.
- Experience in the IT market is preferred.
- Interest in marketing is a plus.
- Experience participating in promotional events such as conferences is a plus.
- Experience working with Jira products is a plus.
- Familiarity with the Scrum framework is a plus.
Responsibilities
- Serve as the first point of contact for customers and partners.
- Manage the service desk and provide support by email, phone, and video calls.
- Maintain relationships with current customers and partners.
- Identify potential partners and reach out to them.
- Showcase products during demo meetings.
- Provide sales support and recommend products in Atlassian Community discussions.
- Invite Atlassian Partners to the partner program, present apps, maintain cooperation, and provide training.
- Create additional sales materials or other benefits for partners.
- Participate in conferences, promote apps, manage stands, and network with Atlassian partners.
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