Customer Service Representative (German)
New
D
David Kennedy RecruitmentTravel and tourism
Location: remote, PortugalContract
Salary not disclosed
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Job Details
- Languages
- Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
- Required Skills
- Problem SolvingCustomer serviceCustomer support
Requirements
- Be native or fluent in German (C2), both verbal and written.
- Be fluent in English at a minimum B2 level.
- Previous customer service experience is advantageous.
- Communicate effectively across phone, email, chat, and social media.
- Understand basic customer service principles and follow standard procedures.
- Handle technical inquiries and troubleshoot common issues with guidance.
- Learn new software and technologies quickly.
- Apply problem-solving skills and work collaboratively in a team-oriented environment.
- Stay organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Be willing to learn and adapt in a fast-paced or evolving support environment.
Responsibilities
- Handle inquiries and requests across various communication channels.
- Ensure accurate and timely updates in internal systems.
- Deliver prompt and courteous support to foster positive customer relationships.
- Resolve issues to support customer satisfaction and long-term engagement.
- Maintain a professional and empathetic approach in customer interactions.
- Collaborate with colleagues and leadership to achieve team objectives.
- Share insights on recurring challenges and suggest process or service improvements.
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