Customer Success Manager, Public Sector
New
V
VanishIDCybersecurity, identity security
We are open to candidates throughout the United States.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3–5 years in Customer Success, Account Management, or a related client-facing role
- Required Skills
- SalesforceRESTful APIsCustomer SuccessHubSpotPostmanAccount Management
Requirements
- Have 3–5 years of experience in Customer Success, Account Management, or a related client-facing role.
- Have carried customers from onboarding through renewal and expansion.
- Have worked with or sold to state, local, or federal government organizations.
- Understand public sector procurement, contracting, and fiscal-year budget cycles.
- Have communication and presentation skills for engaging elected officials, agency leaders, and senior stakeholders.
- Be comfortable building customer trust, running scalable onboarding and engagement processes, and growing accounts.
- Be proficient with Salesforce or HubSpot.
- Preferred: hands-on experience with Okta, Microsoft Entra ID (Azure AD), or Ping, including SSO (SAML/OIDC), SCIM provisioning, attribute mapping, and sign-in troubleshooting.
- Preferred: experience with REST APIs and webhooks, reading API documentation, testing endpoints in Postman, and OAuth or API keys.
- Preferred: identity or IT administration background, or experience supporting customer technical integrations.
- Preferred: experience in cybersecurity, privacy, SaaS/B2B technology, financial services, healthcare, or professional services.
- Preferred: active or prior U.S. government security clearance, relevant certifications such as PMP, CIPP, or CISSP, startup or small-team experience, or experience serving executives and VIPs.
Responsibilities
- Own public sector customer onboarding from kickoff through enrollment of elected officials, agency leaders, and staff.
- Navigate government procurement, contracting, and fiscal-year budget cycles to keep renewals on track.
- Partner with the public sector sales lead from handoff through renewal.
- Coordinate technical setup with customer IT and security teams, involving engineering when needed.
- Monitor account health, identify risk early, and run customer check-ins.
- Lead Quarterly Business Reviews and executive debriefs for customers.
- Identify expansion opportunities and build the business case for additional protection tiers.
- Bring customer insights to the product team.
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