Danish-Speaking Solutions Consultant
New
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Recruitment By IerotheosCustomer Support Services
Workable workplace: remote; Workable locations: Denmark. Poland. Spain. Sofia, Sofia City Province, Bulgaria. Lisbon, Lisbon, Portugal. Barcelona, Catalonia, SpainFull-Time
Salary not disclosed
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Job Details
- Languages
- Native or fluent Danish (spoken and written) is mandatory for this role.
- Required Skills
- Customer service
Requirements
- Native or fluent Danish, spoken and written, is mandatory.
- Previous experience in the Customer Support Services industry is highly valued.
- Strong digital literacy.
- Ability to navigate complex software systems effectively.
- Excellent communication skills.
- Passion for helping others in a professional, service-oriented environment.
- Eagerness to embrace new challenges through relocation and professional growth.
Responsibilities
- Deliver omnichannel support to Danish-speaking clients within the Customer Support Services sector.
- Resolve complex inquiries and act as a trusted advisor to support customer satisfaction.
- Maintain knowledge of service protocols and products to provide accurate, efficient solutions.
- Document interactions in CRM systems to maintain data integrity and support service improvement.
- Collaborate with international teams to share insights and improve service delivery processes.
- Meet performance indicators and quality benchmarks for the role.
- Identify and escalate technical or systemic issues to the appropriate internal departments.
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