Data Operations Lead
New
J
JobgetherHealthcare data operations
Fully remote within the United States, US business hours; early or late meetings with offshore colleagues across time zonesFull-TimeLead
Salary120,000 - 135,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 7 years of experience in a related field, including demonstrated ownership of production or operational processes.
- Required Skills
- Microsoft SQL ServerOracleMicrosoft ExcelPowerPoint
Requirements
- At least 7 years of experience in a related field, including ownership of production or operational processes.
- Bachelor's degree in Business Administration, Economics, Healthcare, Information Systems, Statistics, or a related field; an equivalent combination of education and relevant experience may be considered.
- Advanced SQL Server and Transact-SQL skills, including troubleshooting complex technical issues.
- Advanced expertise with job scheduling tools such as Control-M, including monitoring, failure analysis, job ordering, schedule design, and dependency management.
- Experience with Microsoft SQL Server, Oracle, and Control-M, and flexibility to work across additional technologies.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
- Ability to support activities outside standard business hours, participate in on-call rotations, and accommodate early or late meetings with offshore colleagues.
- Ability to work independently and coordinate effectively across time zones in a remote or hybrid environment.
- Willingness to travel occasionally depending on business needs.
- Healthcare operations, healthcare economics, healthcare policy, statistical modeling, business decision-making, analysis, or business management experience in at least two areas is preferred.
- Healthcare industry experience, particularly with healthcare claims or enrollment platforms, is highly preferred.
- Experience working with offshore or globally distributed teams is strongly preferred.
- ITIL certification or progress toward a relevant certification is highly desirable.
Responsibilities
- Oversee timely, accurate, and compliant execution of enrollment production data and data exchange processes.
- Execute and monitor operational activities requiring US business-hour coverage, including time-sensitive and client-facing tasks.
- Coordinate workloads, schedules, risks, and activity completion with the offshore Data Operations Lead.
- Lead troubleshooting, root-cause analysis, corrective actions, and outage resolution for complex production issues.
- Develop, maintain, implement, and improve standard operating procedures and operational runbooks.
- Review and validate processes and outputs, identify recurring quality issues, and coordinate remediation.
- Monitor batch jobs, analyze failures, and initiate or reorder jobs when needed.
- Communicate operational results, incidents, and issues to customers and management, and ensure effective shift handoffs.
- Provide technical guidance and knowledge transfer to offshore team members; monitor and report operational metrics, SLA performance, and risks.
- Participate in on-call rotations and after-hours support, and implement process improvements and automation.
View Full Description & ApplyYou'll be redirected to the employer's site
