Associate Customer Operations Manager, Scale Team
J
JobgetherSaaS
Based in BrazilFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- At least 1 year of experience in a customer-facing role
- Required Skills
- Project ManagementSQLData AnalysisAnalytical SkillsCustomer SuccessCustomer support
Requirements
- Have at least 1 year of experience in a customer-facing role, such as customer support, customer operations, or customer success.
- Have experience in at least one of these environments: a fast-growing startup, payroll company, top-tier consulting firm, investment banking, or private equity.
- Build relationships and communicate effectively; remain calm and solution-oriented when handling difficult situations, criticism, or competing priorities.
- Manage and prioritize a high volume of customer requests while maintaining service quality and accountability.
- Apply analytical and quantitative skills to interpret datasets, identify trends, and develop practical business recommendations.
- Be comfortable working with data and analytical tools; advanced SQL expertise is not required.
- Take ownership of projects and deliver measurable results in fast-paced environments.
- Demonstrate professional achievements, such as measurable business impact, increasing responsibilities, or competitive awards.
- Collaborate effectively with multiple stakeholders in a dynamic, international environment.
Responsibilities
- Manage and develop customer relationships throughout the customer journey.
- Guide clients through platform features, processes, and best practices, providing tailored training and support.
- Drive product adoption and identify opportunities for account expansion.
- Identify customer challenges, resolve operational issues, and implement strategies to reduce churn and strengthen retention.
- Understand customer objectives and coordinate solutions to complex problems through project management.
- Collaborate with Account Executives, Customer Success Managers, onboarding specialists, and support teams.
- Share customer feedback and recurring challenges with product and revenue teams.
- Analyze customer data and operational trends to develop recommendations and improve account performance.
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