Customer Experience Specialist
New
A
Allied Roofing PartnersRoofing, home services
Remote – United States, Pst Time Zone; preferred Pst TImeFull-Time
Salary$18.00–$22.00 per hour, based on experience plus a Incentive Bonus Plan
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Job Details
- Languages
- Bilingual with conversational Spanish.
- Required Skills
- CRM
Requirements
- Experience in phone-based customer service, appointment setting, inside sales, or call-center work.
- Experience working with scripts or playbooks.
- Clear, confident, and friendly phone presence.
- Persistence without being pushy.
- Empathy, patience, and quick thinking.
- Comfort using technology and learning to work across a CRM, dialer or softphone, and other tools.
- Self-discipline and ability to work productively from home.
- Quiet, professional home workspace with reliable high-speed internet.
- Coachable and goal-driven mindset.
- Roofing, home services, or trades or contractor business experience is a plus.
- Conversational Spanish bilingual ability is a plus.
- Previous lead-recovery calling experience is a plus.
Responsibilities
- Call homeowners who have reached out but have not booked and schedule appointments.
- Work the recovery list of missed calls and unworked web leads.
- Re-engage past quotes, older estimates, and past customers when time allows.
- Answer inbound calls from homeowners seeking an inspection or estimate.
- Assist existing customers with job-related or basic questions.
- Respond to new website and social media leads within minutes.
- Log every interaction in the CRM.
- Transfer billing questions to the finance team.
- Follow calling cadence, scripts, and playbooks while using judgment when needed.
- Meet targets for response speed, contact rate, and appointments booked.
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